Shipments and returns

Shipping

All orders are fulfilled at our head office in Kaunas, Lithuania within 14 business days. We operate Monday to Friday and not on public holidays.

When your order is placed we will send you a preliminary confirmation. Once your package is shipped we will send you an email with final confirmation and instructions on how to track and collect it.

Delivery is made by Lietuvos pastas (www.post.lt) or UPS

We offer a delivery in 5-14 working days depending on delivery destination. All orders are despatched in 3 business days.

Uncollected items

Shipping costs will not be refunded for uncollected items.

Exchanges and refunds

During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. "NWStyle" cannot accept returns where labels have been removed.

You are responsible for the shipping of returned items back to "NWStyle". Items lost in transportation will not be compensated for.

Shipping charges on returned merchandise are at the customers expense. However, "NWStyle" will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.

Exchanges and returns can only be made as described in "NWStyle" instructions, which can be found at the back of your invoice. Items cannot be exchanged or refunded at our stores.

For international shipments please contact our customer service by mail: rinkaplius@gmail.com